FAQ

Talk to Us

If you don’t find your answer on this page, feel free to contact us online using our 24/7 Live-Chat or simply email us.
We will be happy to help you in any way that we can.
Topia Solutions N.V., of E-Commerce Park, Vredenberg, Curacao and its wholly owned subsidiary,
Whitesmoke services Limited of Apostolou Varnava 7, Larnaca, Cyprus
+35722008354 (09:00 - 22:00 GMT)
E-Mail: [email protected]

My Account

I have forgotten my password, what do I do?

In order to reset your password, click here.

Where can I view my balance and transactions?

You can easily access to a full history of transactions, balance withdrawals and deposit. This information is always available through your My Account page.

What if I am locked out of my account?

To unlock your account, please contact our 24/7 Live-Chat.

Credits and Withdrawals

How do I withdraw money from my account?

Log in to MyAccount and select Withdrawal. You can always contact our support team for additional help. Casino Dingo may impose fees for Withdrawals. Additionally, your financial institution may charge a fee for the transaction.

What documents do I need to provide in order to Withdrawal my winnings?

You may be requested to provide the following documentation:
Photographic ID: Photograph page of a valid Passport, Driving License or National ID card. Your name, photograph and signature must be clearly visible.
Proof of ownership of the deposit and withdrawal accounts:
Credit or debit cards: Front and back of the card used for the deposit. Please block out the middle digits of the credit card number, leaving the first 6 and last 4 digits visible (e.g 512345XXXXXX7890). Please also block out the 3 digit security code on the back of the credit card. The card must be signed.

Skrill previously known as Moneybookers: Screenshot of the “Profile” page, found under “My Account” in the Skrill website. Your full name and address must be clearly visible.
Bank Transfer: Recent bank statement. The bank account number, and your full name and address must be clearly visible. (You may block out the transaction details on the statement.) In some cases, we may ask for additional documentation not mentioned above.

How do I deposit money to Casino Dingo?

You are only 4 steps away:
You need to sign up to Casino Dingo to be able to play in Real Money Mode. Complete the rest of the registration form. This will create an account and will allow us to send you a verification mail which you need to verify by pressing the link.
To verify your e-mail address, go to your Inbox and look for Casino Dingo Registration mail, if you can’t find it in your Inbox, check your Spam or Trash folders as well. Once you will press the link provided in the Registration mail, your Casino Dingo account will be verified, and you will be able to Login to your account.

When you are ready to make a deposit, all you need to do is using the payment method of your choice, deposit funds to your account and starts playing your favorite games.

How do I withdraw money from my account?

Log in to MyAccount and select Withdrawal. You can always contact our support team for additional help. Casino Dingo may impose fees for Withdrawals. Additionally, your financial institution may charge a fee for the transaction.

Bonuses and Promotions

Where do I put a registration code?

During the Registration process you can fill in your Code and claim your promised bonus. Let us know if you need any assistance via 24/7 Live-Chat

Where do I put a Deposit code?

On the deposit page, once you pick your payment method you can fill in your Deposit Code and claim your bonus. Let us know if you need any assistance via 24/7 Live-Chat

How can I get bonus promotions from Casino Dingo?

A81 You can keep up to date with our promotions on the Promotions Page.
In addition to that we are sending our opt-in clients various offers and promotions via e-mail, to ensure that our e-mails reach your inbox, please add us to your Safe Senders list.

How can I refuse bonus?

Your Bonus balance can be completetly removed as long as not a single round was played.
Simply contant our 24/7 Live-Chat and we will be happy to assist you.
If you want to Opt-out from bonuses let us know.

License and Regulations

Is this online casino safe and secure?

We utilize the latest 128-bit Secure Socket Layer (SSL) encryption technology to ensure that sensitive data is transferred securely over the internet to our secured servers, which are protected by the latest firewall
technology. This means you can be assured that your card details are safely handled, and that we meet the highest security standards for payments, withdrawals and deposits. We develop and employ state-of-the-art systems that ensure and
maintain a secured gaming experience.
Read more: Privacy Policy, Security Policy.

Is it legal for me to play at Casino Dingo?

It depends upon the laws that govern the jurisdiction you live in. It is your sole responsibility to ensure that you comply with such laws and to ensure that you have the right to use Casino Dingo and to play our games. Casino Dingo makes no representation as to the legality of your actions as it is impossible for us to determine the state of the law in every jurisdiction around the world on an ongoing basis. Therefore, it is your responsibility to determine the legality of use in your jurisdiction and we assume that you believe your actions to be legal if and when you log in to Casino Dingo.
Furthermore, Casino Dingo requires that you agree to the Terms and Conditions of use before opening an account, and that you be at least 18 or 21 years of age to play for real money. It is up to you to determine the legal minimum age for gambling in your area. We do not permit anyone under the age of 18 to play for real money.

Are the games fair, random and tested?

Casino Dingo games are fair, random and tested. All of our software is audited by Gaming Laboratories International (GLI), a third party auditor, to confirm that the games are fair. All hands are dealt by a certified random number generator (RNG), which is also independently audited. For more information on the game fairness and random number generator, please see our Fair Game statement. We want you to feel that our online casino is safe and we go to every effort to insure that you are secure at all times.